Refund Policy
WE HAVE UPDATED OUR SHIPPING AND REFUND POLICY ON 03 JAN 2023.
A Heartfelt Note to Our Customers:
"At Paredenim, we’re not just a business—we’re a small, passionate team dedicated to providing you with exceptional products and service. Every purchase you make helps us grow and bring our dreams to life. Thank you for choosing to shop with us and supporting a small business with big ambitions!
Shipping Policy:
Prepaid Orders: For prepaid orders, shipping and handling is complimentary. This means that there is no additional charge for these services, and free shipping is included with your order.
COD orders: There is an additional charge for cash on delivery orders. This policy applies throughout India.
Order processing: At our company, we prioritize quickly fulfilling orders as soon as they are placed.Typically, we are able to send your order to our delivery partner within one to two business days, which are Monday through Saturday. We strive to provide efficient service to ensure that you receive your items in a timely manner.
Delivery Time: While we typically aim to deliver orders within 4-5 days, there may be circumstances that may cause delays such as adverse weather conditions, strikes, remote locations, or stock availability issues. Don't worry though, you will be able to track the progress of your delivery through a unique tracking link that will be sent to you via email or SMS once your order is in the hands of our delivery partner. Please keep in mind that delivery times may vary in these situations.
Return Policy:
- Return Window: If you're not satisfied with your purchase, you may return the item within 3 days of receiving it.
- Item Condition: The item must be returned in its original condition, unaltered, with all tags and packaging intact.
- Return Process: Pick-up will be attempted twice. If the courier company is unable to pick up the shipment, you will have to send the shipment back to our company address. The Courier Pickup Service is subject to availability in your area pin-code.
- Delivery Charges: A ₹125 delivery charge applies to all returns. For exchanges, a ₹175 delivery charge applies.
- Exchange Policy: Unlimited exchanges are available.
- Return Confirmation: For all returned orders, a coupon code/store credit will be provided within 5 business days on your registered email address/contact number.
- Damaged/Used Items: We cannot process a return or exchange for items that have been used, damaged, or altered in any way.
- Please Note: Only store credits/coupons are issued in case of refunds.
Exchanges:
- Delivery and handling fees of INR 150-175 will be applied to exchange orders based on your location. Unlimited exchanges are allowed.
Special Cases:
- If you have received a defective product, please send us images of the product at support[@]paredenim.com or via WhatsApp at +919372692038.
- If you have already contacted us and it has been more than three days since you submitted your query, please follow up with us at escalation[@]paredenim.com for a prompt resolution.
- Please include your case ID in the email to help us better assist you.
- After confirming the issue with our quality check team, we will arrange for a reverse pick-up within 2-3 days of your request. It may take 5-6 days for the product to arrive at our warehouse, where it will undergo a thorough quality check. If the product passes the quality check, we will initiate the refund process within 72 hours.
Grievances and feedback.
At Paredenim, we understand that sometimes things don't go as planned, and we want to make it easy for our customers to request a refund if they need to. If you have any questions about our refund policy, or if you need to request a refund, please don't hesitate to contact us at support@paredenim.com or via WhatsApp at +919372692038. We are here to help! Also, Please Go through Our Shipping And Refund Policy Below Once.
Escalation Of Grievances:
If you are unhappy with the resolution provided to you or have encountered any other issues, or if you have any feedback, please don't hesitate to reach out to the head of escalations at prakash[@]paredenim.com . We welcome the opportunity to address any concerns and improve our service for you.
Here are a few FAQs.
Q)How do I request a refund?
A)To request a refund, please contact us at support[@]paredenim.com or via WhatsApp at +919372692038. Be sure to include your order number and a brief explanation of the reason for your request.
Q)What items are eligible for a refund?
A)Items that are in their original condition, unaltered, and with all tags and packaging intact are eligible for a refund. Unfortunately, we cannot process a refund for items that have been used, damaged, or altered in any way.
Q)Can I request a refund for a COD order?
A) Yes, you can request a refund for a COD order. If your refund request is approved, we will provide you with a coupon code that can be used for future purchases.
Q)Are there any fees associated with exchanges?
A) Yes, delivery and handling fees of INR 150-175 will be applied to exchange orders based on your location.
Q)How do I report a defective product?
A)If you have received a defective product, please send us images of the product at support [@]paredenim.com or via WhatsApp at +919372692038. We will arrange for a reverse pick-up within 2-3 days of your request, and the product will undergo a thorough quality check. If the product passes the quality check, we will initiate the refund process within 72 hours.
Q)Why We Charge for Returns/Exchanges
A)As a small business, every step we take is designed to serve you better while maintaining sustainability. The delivery and handling fees for returns and exchanges help us offset the costs associated with logistics, ensuring we can continue to offer high-quality products at fair prices. Your understanding and support mean the world to us.
Q)Why Refunds Are Issued as Store Credits:
A)We’re a Small and growing business, and issuing store credits instead of direct refunds allows us to reinvest in crafting better products and services for you. It’s a step that helps us remain sustainable while giving you the flexibility to shop with us again. Thank you for helping us grow and thrive!
Q)Why We Need Your Support:
A)We’re a small team with big dreams, working hard to ensure your experience with us is seamless. While we strive to minimize errors, occasional issues like defective products may arise. By sharing images with us promptly, you help us resolve your concerns quickly and keep our processes efficient. Together, we’re building something special!