Refund Policy
WE HAVE UPDATED OUR SHIPPING AND REFUND POLICY ON 03 JAN 2023.
Shipping Policy:
Prepaid Orders: For prepaid orders, shipping and handling is complimentary. This means that there is no additional charge for these services, and free shipping is included with your order.
COD orders: There is an additional charge for cash on delivery orders. This policy applies throughout India.
Order processing: At our company, we prioritize quickly fulfilling orders as soon as they are placed.Typically, we are able to send your order to our delivery partner within one to two business days, which are Monday through Saturday. We strive to provide efficient service to ensure that you receive your items in a timely manner.
Delivery Time: While we typically aim to deliver orders within 4-5 days, there may be circumstances that may cause delays such as adverse weather conditions, strikes, remote locations, or stock availability issues. Don't worry though, you will be able to track the progress of your delivery through a unique tracking link that will be sent to you via email or SMS once your order is in the hands of our delivery partner. Please keep in mind that delivery times may vary in these situations.
Return Policy:
- If you are not completely satisfied with your purchase, you have the option to return the item within 3 days of receiving it. The item must be in its original condition, unaltered and with all tags and packaging intact. Pick-up will be attempted twice. If the courier company is unable to pick up the shipment. You will have to send the shipment back to the company address.
- Reverse Pick Up is subject to availability of the service in your area pin-code.
- Unfortunately, we cannot process a refund for items that have been used, damaged, or altered in any way.
- Please make sure to handle the items with care and to send them back in the same condition you received them in.
- For COD orders, a coupon code will be provided in the span of 5 working days from the day of return pickup on your registered e-mail address/contact number.
- Kindly allow 7 days for the return to be processed and the amount to be shown in your bank account.
- PLEASE NOTE: REFUND / BANK TRANSFER ARE ONLY APPLICABLE FOR PREPAID ORDERS / ONLINE PAYMENTS MADE ON OUR WEBSITE.
Exchanges:
- Delivery and handling fees of INR 100-150 will be applied to exchange orders based on your location. Unlimited exchanges are allowed.
Special Cases:
- If you have received a defective product, please send us images of the product at support@paredenim.com or via WhatsApp at +919372692038. If you have already contacted us and it has been more than three days since you submitted your query, please follow up with us at escalation@paredenim.com for a prompt resolution. Please include your case ID in the email to help us better assist you.
- After confirming the issue with our quality check team, we will arrange for a reverse pick-up within 2-3 days of your request. It may take 5-6 days for the product to arrive at our warehouse, where it will undergo a thorough quality check. If the product passes the quality check, we will initiate the refund process within 72 hours.
Grievances and feedback.
At Paredenim, we understand that sometimes things don't go as planned, and we want to make it easy for our customers to request a refund if they need to. If you have any questions about our refund policy, or if you need to request a refund, please don't hesitate to contact us at support@paredenim.com or via WhatsApp at +919372692038. We are here to help! Also, Please Go through Our Shipping And Refund Policy Below Once.
Escalation Of Grievances:
If you are unhappy with the resolution provided to you or have encountered any other issues, or if you have any feedback, please don't hesitate to reach out to the head of escalations at prakash@paredenim.com . We welcome the opportunity to address any concerns and improve our service for you.
Here are a few FAQs.
Q)How do I request a refund?
A)To request a refund, please contact us at support@paredenim.com or via WhatsApp at +919372692038. Be sure to include your order number and a brief explanation of the reason for your request.
Q)What items are eligible for a refund?
A)Items that are in their original condition, unaltered, and with all tags and packaging intact are eligible for a refund. Unfortunately, we cannot process a refund for items that have been used, damaged, or altered in any way.
Q)Can I request a refund for a COD order?
A) Yes, you can request a refund for a COD order. If your refund request is approved, we will provide you with a coupon code that can be used for future purchases.
Q)How long does it take for a refund to be processed?
A)For COD orders, a coupon code will be provided within 5 working days of the return pickup. For prepaid orders, the refund will be processed within 7 days and the amount will be shown in your bank account.
Q)Are there any fees associated with exchanges?
A) Yes, delivery and handling fees of INR 100-150 will be applied to exchange orders based on your location.
Q)How do I report a defective product?
A)If you have received a defective product, please send us images of the product at support@paredenim.com or via WhatsApp at +919372692038. We will arrange for a reverse pick-up within 2-3 days of your request, and the product will undergo a thorough quality check. If the product passes the quality check, we will initiate the refund process within 72 hours.